STUDIO X TERMS OF SERVICE
STUDIO X, LLC - TERMS OF SERVICE
Effective Date: June 23rd, 2026 | Last Updated: June 23rd, 2026
These Terms of Service (the “Terms”) govern your access to and use of the websites, mobile and web booking platforms, classes, programs, products, and services (collectively, the “Services”) offered by STUDIO X, LLC (“Studio X,” “we,” “us,” or “our”). By creating an account, booking or attending a class, purchasing a membership, package, or product, or otherwise using our Services, you agree to be bound by these Terms.
Please read these Terms carefully. They contain important provisions regarding payment, cancellation, assumption of risk, limitation of liability, and dispute resolution. If you do not agree to these Terms, do not use the Services.
1. Eligibility and Accounts
You must be at least 18 years old to create an account and enter into these Terms on your own behalf.
Minors between the ages of 12 and 17 may participate in classes only when a parent or legal guardian is present in the studio and has agreed to these Terms and signed all required documentation on the minor’s behalf. Individuals under 12 years of age are not permitted to participate in classes.
You are responsible for maintaining the accuracy of your account information and the confidentiality of your login credentials. You are responsible for all activity that occurs under your account. We use third-party platforms to manage accounts, scheduling, and payments — Mindbody at our Orange County studios (Costa Mesa, Irvine, and Orange) and Mariana Tek at our Los Angeles studios (including Santa Monica). Your use of the applicable platform is also subject to its terms.
2. Booking, Scheduling, and Class Access
Classes are reserved through the Studio X booking platform for the location you are attending. Our Orange County studios (Costa Mesa, Irvine, and Orange) use the Mindbody app (book a class here), and our Los Angeles studios (including Santa Monica) use Mariana Tek. Booking is subject to availability.
2.1 Grace Period for Late Attendance
All classes have a 15-minute grace period measured from the scheduled class start time. The studio doors are locked at the 15-minute mark, and entry will not be permitted thereafter for the safety of all clients. For example, if a class begins at 3:30 PM, a client arriving at 3:40 PM will be admitted, but a client arriving at 3:46 PM will not be admitted, as the doors lock at 3:45 PM sharp.
If you fail to arrive before the 15-minute grace period ends and do not cancel, your reservation is treated as a No-Show, subject to the No-Show fee, and the session is not returned to your account.
If you arrive at the 15-minute mark or later, you will not be admitted, and the reservation is treated as a Late Cancellation, subject to the Late Cancellation fee, and the session is not returned to your account.
This policy is strictly enforced without exception for the fairness and safety of all clients.
2.2 Waitlist
By reserving a spot on a waitlist, you agree to attend the class if you are moved from the waitlist into the class. All waitlist reservations are subject to the Cancellation Policy below and to all associated Late Cancellation and No-Show fees.
It is your responsibility to monitor your waitlist position and to be prepared to attend if your reservation moves into the class. We recommend enabling all in-app notifications and opting in to text and email notifications. Failure to receive a notification does not excuse you from the Cancellation Policy.
3. Cancellation Policy and Fees
Our class cancellation policy is as follows:
12 OR MORE HOURS BEFORE CLASS: No Charge, Session is Kept
LESS THAN 12 HOURS BEFORE CLASS: $15 Charge; Session is Forfeited
NO-SHOW: $20 Charge; Session is Forfeited
By booking a class, you authorize Studio X to charge any applicable Late Cancellation or No-Show fee to the payment method on file.
4. Memberships, Packages, Pricing, and Payment
Current pricing for single classes, class packages, and memberships is available on our Pricing page. Prices and offerings are subject to change at any time.
4.1 Payment Authorization and Card on File
A valid, active credit card must be kept on file at all times in order to attend classes at Studio X. By providing a payment method, you authorize us (and our payment processors) to charge that method for all applicable membership dues, package purchases, drop-in fees, product purchases, applicable taxes, and any Late Cancellation or No-Show fees. If a recurring membership payment fails, we may attempt to re-charge the payment method on file and may suspend access until the balance is resolved.
4.2 Autopay and Membership Term
Recurring memberships and contracts renew automatically (“autopay”) according to their stated billing cycle until cancelled in accordance with Section 4.3.
4.3 Cancelling a Membership or Contract
All autopay memberships and contracts may be cancelled only through a 30-day written notice sent to admin@studioxpilates.com. Your membership will remain active, and you remain responsible for any payments that bill, during the 30-day notice period.
4.4 Refunds
All sales are final. Except where a non-waivable right is provided by applicable law, Studio X does not offer refunds on memberships, packages, drop-ins, or products.
5. Third-Party Booking Channels (ClassPass, Gympass, and Others)
Reservations made through third-party fitness platforms such as ClassPass or Gympass are subject both to these Terms and to the terms, credit systems, and cancellation rules of that third-party platform. Studio X is not responsible for the policies, charges, or technical performance of any third-party booking channel. Where the third party’s cancellation window differs from ours, the applicable platform’s rules govern reservations made through that platform.
6. Studio Rules, Health, and Safety
6.1 Grip Socks
Grip socks are mandatory for all classes, without exception, for safety and sanitary reasons. Grip socks are available for purchase at every Studio X location and online.
6.2 Health Disclosures
Studio X does not require health intake forms. However, your safety depends on your instructor being aware of any condition that may affect your ability to participate safely. You are responsible for voluntarily informing your instructor of any injury, pregnancy, medical condition, or physical limitation that may require modification or review before or during class. You should consult a physician before beginning any new exercise program. You agree to exercise within your own limits and to stop and notify your instructor if you experience pain, dizziness, or discomfort.
6.3 Children and Pets
Children who are not participating in a class are not permitted in the studio unaccompanied. No pets are permitted in the studio.
6.4 Conduct
You agree to follow all posted studio rules and the reasonable instructions of Studio X staff, to treat staff and other clients with respect, and to refrain from disruptive, unsafe, or harassing behavior. We reserve the right to refuse service to, remove, or terminate the account of any person who violates these Terms or studio rules, or whose conduct we determine, in our sole discretion, to be unsafe or inappropriate.
7. Liability Waiver and Assumption of Risk
Participation in Pilates and other physical fitness activities involves inherent risks, including the risk of physical injury. As a condition of participation, every client must review and sign Studio X’s Liability Waiver and Release (the “Waiver”) prior to attending their first class. The Waiver is a separate document and is incorporated into these Terms by reference. By using the Services, you acknowledge and agree that you knowingly and voluntarily assume all risks associated with your participation.
8. Schedule Changes
Studio X reserves the right to cancel, adjust, or amend class times, schedules, instructors, programming, and locations at any time and in its sole discretion.
9. Intellectual Property
All content, branding, trademarks, logos, class names and formats (including the Reform x Tower leveled progression system and its |1| / |2| / |3| designations and all others like it), programming, text, graphics, and other materials made available through the Services are owned by or licensed to Studio X and are protected by intellectual property laws. You may not copy, reproduce, distribute, modify, or create derivative works from any such materials without our prior written consent. You may not photograph or record classes, instructors, or other clients without consent.
10. Disclaimers
The Services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, Studio X disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or secure. Studio X does not provide medical advice, and nothing in the Services should be treated as a substitute for professional medical guidance.
11. Limitation of Liability
To the fullest extent permitted by law, Studio X and its members, managers, officers, employees, instructors, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or goodwill, arising out of or related to your use of the Services. To the extent any liability cannot be excluded, the total aggregate liability of Studio X arising out of or related to these Terms or the Services will not exceed the amounts you paid to Studio X in the three (3) months preceding the event giving rise to the claim. Nothing in these Terms limits any liability that cannot be limited under applicable law.
12. Indemnification
You agree to indemnify, defend, and hold harmless Studio X and its members, managers, officers, employees, instructors, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Services, your violation of these Terms, or your violation of any rights of a third party.
13. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles. Subject to any non-waivable rights you may have, you agree that any dispute arising out of or relating to these Terms or the Services will be resolved exclusively in the state or federal courts located in Orange County, California, and you consent to the personal jurisdiction of those courts.
14. Changes to These Terms
We may update these Terms from time to time. When we do, we will revise the “Last Updated” date above and, where appropriate, provide additional notice. Your continued use of the Services after changes become effective constitutes acceptance of the revised Terms.
15. CONTACT US
Questions about these Terms may be directed to:
STUDIO X, LLC
Locations: Costa Mesa, Irvine, and Orange, California (Santa Monica opening 2026)