frequently asked questions

All classes at Studio X have a 15 minute grace for late attendance policy 15 minutes from the time the class is scheduled to begin.

If you fail to arrive before the 15 minute grace period and do not cancel your class - you will not be let into the studio to attend class and this is considered a No-Show which incurs a $19 fee + the class is not returned.

If you arrive at the 15 minute mark or later then you will not be let into the studio to attend class and this is considered a Late Cancellation which incurs $15 Late fee + the class is not returned to your account.

An Example would be: If a class is scheduled to begin at 3:30PM and you arrived at 3:40PM you would be granted entry to class. If you arrived at 3:46PM, then you would not be able to attend class as the doors would be locked at 3:45PM sharp and entrance to class would be barred.

This policy is very strict and enforced without any concessions for fairness and safety of all clients.

Our late cancellation policy:

• 12 hours prior to class - no charge and keep the session
• Less than 12 hours prior to class - $15 charge and session gone
• No shows - $19 charge and session gone

12 and up for a parent/guardian must be present with the minor in the studio.

• All clients who reserve a class on the waitlist agrees to attend the class if they are put into the class from the waitlist. All waitlisted reservations are subject to the Late Cancellation Policy and responsible for all Late Cancellation/No-Show Fees.
• It is the client’s responsibility to monitor their position on the waitlist and prepared to attend class if the reservation makes it off of the waitlist. Studio X recommends turning on all in app notifications and opting into text/email notifications. Please note that not receiving a notification will not excuse the client from the Late Cancellation Policy.
• There is a 2-hour grace period for all waitlisted reservations that make it off of the waitlist 2-hours or less than the start of class time. If a cancellation is made within the 2- hour grace period, it is considered an early cancel. This means the credit goes back to the client and they are not charged a late fee.

Children who are not participating in a class are not allowed in the studio unaccompanied. There are no pets allowed in the studio.

All autopay and contracts can only be cancelled through a 30-day written notice through admin@studioxpilates.com

An active credit card must be in file at all times to attend classes at Studio X.

All sales are final.

Studio X reserves the right to cancel, adjust, amend class times and schedules at any time.

It's the STUDIO X way of progressing in pilates. Classical movement, taught in a contemporary way. It’s sorted into formats by apparatus and levels by skill & fitness level, so you know what you're walking into and what you're working toward.

Five Class Styles that range in challenge level and focus: Reform x Tower, Reform x Chair, Cardio X, Reset X, and Mat X.

The old names told you what body parts we’d focus on. They didn't tell you what you'd learn, what apparatus you'd be on, or what the expections where based on your skill and fitness level.

Naming by apparatus and level answers all three before you book. All classes will include Full Body Integration so you get this best workout possible and the most benefits overtime.

Each level is built on the one below it. Level |2| assumes what you learned the foundation of the movements, skill, and strength of level |1|. Level |3| takes the furtherest challenge of both.

Moving up isn't about going harder or faster; it's about carrying more skill, strength, balance, & stability into the next challenge.

Both; in that order. The repertoire, the apparatus, and the logic of how movements build come from the classical pilates method. The delivery is contemporary: leveled, coached, and programmed for how people train, advance, and want to move today.

• Reform x Tower — reformer and tower together. The core of the method, and most of the schedule. |1| |2| |3|
• Reform x Chair — the Refomer & Exo-Chair. Its own apparatus, its own skill set. |1| |2| |3|
• Mat X — New to Studio X & the repertoire on the mat. |1| |2| |3|
• Cardio X — conditioning. Formerly cardio sculpt. Open Level.
• Reset X — mobility, breath and length. Formerly power stretch. Open Level.

• Costa Mesa — Reform X Tower, Cardio X, and Reset X
• Orange — Reform X Tower, Reform X Chair, Cardio X, and Reset X
• Irvine | COMING SOON | — becoming our OC Mat X studio from August 24
• Santa Monica | COMING SOON | — Reform X Tower, Reform X Chair, Cardio X, Reset X, and Mat X

All Memberships & Class Credits work on all Class Formats

You will love our Reform X Tower |2|, Reform X Tower |3|, Reform X Chair |2|, or Reform X Chair |3| and we promise we will still make your legs shake!

• Coming from ass x abs, arms x abs or full body x burn? You're already training at |2|. Book Reform x Tower |2| and nothing about your routine changes.
• New to Studio X, new to the apparatus, or back after time off? Start at |1| across the different formats.
• Never done Pilates at all? Reform x Tower |1| is the front door. Or if you’re interested in a different apparatus try Reform X Chair |1| or Mat X |1| are the other good places to start.

|1| isn't a beginner class in the sense of an easy class. It's where the foundation gets built (the springs, the setup, the breath, the names of the movements). Everything above it moves faster because it assumes you have that.

Still not sure? Talk with our Front Desk on what might be the best fit for you.

|1| to |2| — around five |1| classes.

|2| to |3| — ten to fifteen |2| classes, or an instructor recommendation. |3| is also members only, so you'll need a membership to book it.

|3| is our most advance level and assumes the whole room already shares a foundation, and at the pace and challenge of making it through a |2| consistently.

Think of the numbers as a guide, not a punch card. Progression is about skill, not attendance so if your instructor sees you're ready sooner, they'll tell you.

If you feel you are ready for a Level |3| class - we invite you to talk to our Front Desk to get an evaluation for placement but we always encourage familiarity with the Studio X Method class system to at least get an idea for what you are in for in a Level |3|.

Our |3| classes are members only, so they won't appear for you on ClassPass.

Two reasons. First, |3| assumes the room already shares a foundation, and that's only true if we can see your history with us. Second, |3| carries the requirement above.

|1| and |2| are bookable as usual.

Yes. One membership, every Studio X studio.

Still have questions, feedback, or concerns? No worries! Feel free to email us at admin@studioxpilates.com and our customer service squad would be so happy to get you the answers you need.

Studio X Virtual is the at-home extension of the Studio X studio experience. Same intention, same playlists, same signature shake — streamed to your phone, laptop, or Smart TV. It's built to support your in-studio classes, keep you consistent when you're traveling or between cities, and give you the burn when you can't get off the waitlist.

No. Studio X Virtual is Pilates with the unapologetic, untraditional, form-focused Studio X burn — not cookie-cutter follow-along content. Premium flows, real programming, and playlists you can't recreate anywhere else.

No. Studio X Virtual is open to anyone, anywhere. If you are an in-studio client, it's designed to complement what you're already doing on the floor.

Yes. You can start with our free programs, and new members can start a free trial. Head to studioxvirtual.com and hit Explore Free Programs or Start Your Free Trial.

Mat, Reformer, Tower, Chair, Recovery & Stretch, and Focused Series — plus Studio X signature class styles, cardio-inspired, and strength-inspired flows. Full body, the Studio X way.

Both ends of the spectrum. Short on time? We have 10–15 minute scorchers. Want the full shake? Dive into 45+ minute sessions.

Absolutely. Classes run beginner through advanced, with multi-level options throughout. Start with a beginner-friendly Level 1 Mat class and build from the basics.

Yes. Programs and challenges are built into the platform so you can follow a progression instead of picking at random. Browse them under Programs in the Workouts menu.

Yes — the Calendar tab on the site shows what's scheduled and what's dropping.

Anywhere with a screen. Stream on iOS or Android, pull it up on your laptop mid-workday, or take over the living room with your Smart TV.

Yes — Studio X Virtual is available on the Apple App Store and Google Play.

No. Your subscription grants a personal, non-commercial, non-transferable license for your own use. Accounts aren't for sharing, and content can't be reproduced, redistributed, or publicly performed. You're responsible for keeping your username and password confidential — and for any activity under your login, authorized or not. If you think someone else has accessed your account, email us right away.

Open the app and use the Restore Purchase option. Still stuck? Email virtual@studioxpilates.com.

You must be at least 13 to access the Services, and at least 18 to register and post user-generated content.

Both ends of the spectrum. Short on time? We have 10–15 minute scorchers. Want the full shake? Dive into 45+ minute sessions.

All sales are final. Because of the nature of our digital offerings, Studio X Virtual (powered by Studio X, LLC) does not offer refunds on memberships, subscriptions, programs, or purchases.

It depends where you subscribed:

• Subscribed on the website (studioxvirtual.com): Our support team can help with billing questions, cancellations, and account support. Email virtual@studioxpilates.com.
• Subscribed through the app (Apple or Google Play): All changes — including cancellations and refunds — have to be made by you in your device's account settings. Studio X can't process or access in-app purchase details made through your app store provider.

• View your subscription — receipt, trial period (if applicable), and next billing date
• Cancel your subscription — must be done directly through Apple or Google Play
• Restore a purchase — use the Restore Purchase option in the app if you can't access your content
• Request a refund — must be requested through Apple or Google directly

How-to guides: Manage or Cancel via Apple · Request a Refund from Apple · Manage or Cancel via Google Play · Request a Refund from Google.

Your subscription continues until you cancel it or we terminate it. To avoid being billed, you need to cancel before your next charge date. Receipts are emailed to your registered address after each successful charge.

Log into your video library and click the Settings tab under your username.

Payment plans — pay-per-view, subscription, membership, rental — may change at our discretion, and we can't guarantee any specific plan will always be available.

Only what you provide at registration — full name, address, email, phone, country, state, zip, and billing information — plus standard analytics like cookies, IP address, browser and device type, and location, which we use to improve the service.

We keep it for up to 30 days after deletion, then it's fully removed from our system.

Log in and click your username, then Settings — or email us directly.

Costa Mesa, Orange, and Santa Monica, California. (Irvine is temporarily closed.) Find class schedules and booking at studioxpilates.com. 

Yes. Studio X Education offers Comprehensive Pilates Certification (Mat, Reformer, Tower, Chair), workshops, and continuing education.

Studio X is contemporary Pilates — rooted in classical principles and intentionally evolved for the modern body. Progressive programming, athletic sequencing, and mindful control, delivered with non-traditional class flows, direct cueing, and modern house music.

Email virtual@studioxpilates.com for anything related to Studio X Virtual — billing, access, account support, or general questions. For in-studio questions, reach the studio team at admin@studioxpilates.com.

A comprehensive Pilates certification designed to guide you through all aspects of what it means to teach at the Studio X standard. It's not a weekend crash course — it's a full training in the repertoire, cueing, choreography, and client work that teaching at our level actually requires.

Studio X Orange.

Five mandatory in-studio weekend workshops led by our education team:

‍

• Friday — 3 hours, 5:30–8:30 PM
• Saturday — 6 hours, 1:00–7:00 PM
• Sunday — 6 hours, 1:00–7:00 PM

Outside of workshops, you'll complete:

• 40 hours personal practice
• 40 hours observation
• 40 hours practice teaching

If you're unable to attend a scheduled workshop, we provide a recording of that weekend.

$5,500 total.

Yes. The deposit is $1,000 is required to hold your spot and the remaining payment of $4500 must be completed at least one month prior to start date. All payments do come with a payment plan option through shoppay and affirm.

Payments must be completed or set up at least one month prior to the start of the certification program to secure your spot for that session.

• 5 in-studio, in-person workshops led by the Studio X education team
• Educational materials
• Complimentary Studio X classes at all locations during your certification
• Ability to observe at all studio locations during your certification
• Access to use all studios during your certification
• Five complimentary Studio X Education mentor hours

Certification requires completing your certification hours, a written test, and a practical exam. [CONFIRM: what each exam covers and how they're scheduled — the page states the requirement but never describes the exams.]

Three. Your first test-out is complimentary; each additional test-out is $250.

Yes, and it's firm. Certification hours, written test, and practical exam must all be completed by your cohort's deadline or certification will not be given:

No. Studio X Education reserves the right to award certification at its professional discretion.

All certification purchases are non-refundable.

Studio X Education does not guarantee employment at Studio X. All certified instructors are granted the opportunity to audition.

Email education@studioxpilates.com.